Shipping policy
At Lights and Comfort, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Times
Below are the estimated delivery times for all packages:
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Order cutoff time: 5:00 PM (PST Pacific Time). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
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Order handling time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
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Transit time: 6–8 business days (Monday to Friday).
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Estimated delivery time: 7–10 business days.
Carrier Services
We partner with reliable carriers to ensure safe and timely delivery within the United States, including:
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USPS
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UPS
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FedEx
Shipping Costs
Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.
Paid Shipping: At this time, we do not offer shipping outside the United States.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking Page.
Questions?
Visit our FAQs page at FAQ Page or contact our customer service team.
Contact Information
Store Name: Lights and Comfort
Address: 453 S Spring St Ground Floor, Los Angeles, CA 90013, United States
Email: Support@lightsandcomfort.com
Phone: +1 (213) 562 4936
Contact form: Click here
Customer Service Hours
Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST Pacific Time)
Response Time: We aim to reply within 1–2 business days.